Renterly

Ontario Landlord and Tenant Board

Reid Jackson

MemberLandlord and Tenant BoardOntarioBeta

Orders listed44058 against the landlord
Awarded to tenants$279,648avg $636
Awarded to landlords$1,330,992avg $3,025
Fines to the board$0none ordered
Applications dismissed185grounds on each order

Rulings, compared with the board

1.37× the board's rate against tenants

Decided against tenants more often than the board does on comparable applications — 1.37× the board's rate (95% interval 1.25–1.48), across 317 contested orders.

Orders are grouped by who applied and what they applied for, and this member’s record is compared with the board’s on that same mix. Withdrawn, settled and non-attendance dismissals are excluded. It measures how these decisions differ from the board’s on cases of the same type.

Dismissals, compared with the board

Bars landlords 1.52× as often as tenants

Dismissed landlords' applications as not proved, out of jurisdiction or barred on procedure 1.52× as often as tenants', relative to the board's rate on comparable applications (95% interval 1.10–2.13), across 31 such dismissals of landlords' applications and 31 of tenants'.

Counts only dismissals the member ruled on — not proved, outside the board’s jurisdiction, or barred on procedure. Applications withdrawn, settled or dismissed because nobody attended are excluded, as they are above. The two sides are compared on this member’s own docket, against the board’s rate on the same kinds of application. It does not measure whether any decision was right.

Orders

Showing 201–250 of 440
  • No finding against either partyBoth applications dismissed · withdrawnMarch 23, 2026
    • Maintenance issues
    • Rent increase disputes
    • Tenant rights

    The tenant and landlord agreed to withdraw all of their respective applications as part of a global settlement. The tribunal consented to the withdrawals and closed the files.

    • The landlord's L5 application (LTB-L-022332-25) was withdrawn on consent.
    • The tenant's T6 (LTB-T-014986-25) and T2 (LTB-T-096508-25) applications were withdrawn on consent. · to the landlord
    LTB-T-096508-25 · T2Landlord and Tenant BoardSign in to view Landlord, Sign in to view LandlordRead the order (PDF)
  • No finding against either partyBoth applications dismissed · withdrawnMarch 23, 2026
    • Maintenance issues
    • Rent increase disputes
    • Tenant rights

    The tribunal granted the requests of both the tenant and the landlord to withdraw their respective applications as part of a global resolution.

    • Tenant applications (LTB-T-014986-25 & LTB-T-096508-25) withdrawn on consent
    • Landlord application (LTB-L-022332-25) withdrawn on consent · to the landlord
    LTB-T-014986-25 · T6Landlord and Tenant BoardSign in to view Landlord, Sign in to view LandlordRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 23, 2026
    • Maintenance issues

    The tenant's maintenance application was dismissed after neither party attended the hearing.

    • The tenant's maintenance application is dismissed as abandoned due to non-attendance. · to the landlord
    LTB-T-017661-25 · T6Landlord and Tenant BoardKing's Residence IncRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 23, 2026
    • Maintenance issues

    The tenant's maintenance application was dismissed after neither party attended the scheduled hearing.

    • The tenant's application is dismissed as abandoned due to non-attendance. · to the landlord
    LTB-T-017671-25 · T6Landlord and Tenant BoardKing's Residence Inc.Read the order (PDF)
  • No finding against either partyMarch 23, 2026$4,000 Rent abatement
    • Maintenance issues

    The tenant and landlord resolved the tenant's maintenance application through a consent order. The tenant is authorized to deduct $4,000.00 from the rent due on April 1, 2026.

    • Rent abatement · $4,000
    LTB-T-093312-25 · T6Landlord and Tenant BoardAIPL Canada Holdings LimitedRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 20, 2026
    • Maintenance issues

    The tribunal dismissed the tenant's maintenance application after the tenant failed to attend the hearing. A request by the landlord's agent for costs was denied.

    • The tenant's application is dismissed as abandoned due to non-attendance. · to the landlord
    LTB-T-017280-25 · T6Landlord and Tenant Board1000249469 Ontario Inc.Read the order (PDF)
  • Decision against tenantMarch 19, 2026
    • Non-payment of rent

    The tribunal granted the tenant's motion to set aside a previous eviction order on consent, but issued a replacement order terminating the tenancy for rent arrears unless voided. If the tenants do not void the order by paying the arrears, they must vacate by April 30, 2026 and pay the landlord $14,521.27.

    • Arrears · $14,335 · to the landlord
    • Filing fee · $186 · to the landlord
    • Order LTB-L-002337-26 issued on January 14, 2026 is set aside on consent
    • Daily compensation of $74.14 per day starting March 4, 2026 until the Tenant vacates · to the landlord
    LTB-L-002337-26 · L4Landlord and Tenant BoardRise Property Solutions Inc., Sign in to view LandlordRead the order (PDF)
  • No finding against either partyTenant's application dismissed · withdrawnMarch 18, 2026
    • Maintenance issues
    • Bad faith eviction
    • Illegal entry
    • Harassment
    • Breach of conditions

    The tenant withdrew the application at the hearing, and the tribunal closed the file.

    • Application withdrawn by the tenant and file closed.
    LTB-T-077986-25 · T2;T5;T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 17, 2026
    • Maintenance issues
    • Illegal entry
    • Vital services
    • Harassment
    • Substantial interference

    The tenant's application was dismissed after the tenant failed to attend the hearing.

    • The Tenant's application is dismissed as abandoned due to non-attendance.
    LTB-T-076563-24 · T2;T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 17, 2026
    • Non-payment of rent
    • Breach of conditions

    The tribunal dismissed the tenant's motion to set aside an eviction order after finding the tenant breached a previous payment condition. The stay of eviction was ordered lifted on May 1, 2026.

    • The tenant's motion to set aside the eviction order is denied, and the stay of eviction is lifted on May 1, 2026. · to the landlord
  • Decision against tenantMarch 17, 2026
    • Non-payment of rent
    • Breach of conditions

    The tribunal dismissed the tenant's motion to set aside an eviction order after determining that the tenant had breached a previous payment order. The stay of eviction was lifted effective March 31, 2026.

    • Motion to set aside order LTB-L-003024-26 is denied and the stay of the eviction order is lifted on March 31, 2026 · to the landlord
    LTB-L-003024-26 · L4Landlord and Tenant BoardHunters Lodge Apts. Inc.Read the order (PDF)
  • No finding against either partyTenant's application dismissed · withdrawnMarch 16, 2026
    • Lockout and illegal eviction
    • Illegal entry
    • Tenant rights
    • Harassment

    The tenants withdrew their application alleging illegal entry, lock changes, harassment, and failure to allow 72 hours to retrieve property. The Landlord and Tenant Board consented to the withdrawal and closed the file.

    • The Tenant withdrew the application and the file is closed.
    LTB-T-071241-25 · T2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 16, 2026
    • Tenant rights
    • Illegal charges or collection
    • Harassment

    The tenant's application regarding harassment, property retrieval, and illegal charges was dismissed as abandoned after the tenant failed to appear at the hearing.

    • The Tenant's application is dismissed as abandoned due to non-attendance
    LTB-T-081091-25 · T1;T2Landlord and Tenant BoardSign in to view Landlord, Peppermint Creek Farm Inc.Read the order (PDF)
  • No finding against either partyTenant's application dismissed · withdrawnMarch 16, 2026
    • Illegal charges or collection
    • Harassment

    The tenant withdrew their application regarding alleged harassment and illegal collection of money. The Landlord and Tenant Board closed the file.

    • The Tenant withdrew the application and the file is closed.
    LTB-T-072561-25 · T1;T2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 13, 2026
    • Maintenance issues

    The tenant's maintenance application was dismissed because the tenant did not attend the hearing.

    • The tenant's application is dismissed because the tenant did not attend the hearing and the application was abandoned
    LTB-T-079259-24 · T6Landlord and Tenant BoardHomestead Land HoldingsRead the order (PDF)
  • Decision against tenantMarch 12, 2026
    • Non-payment of rent

    The landlord's application was granted. The tribunal terminated the tenancy for non-payment of rent unless the tenants pay the arrears to void the eviction.

    • Arrears · $1,546 · to the landlord
    • Filing fee · $186 · to the landlord
    • Daily compensation of $48.49 per day starting February 12, 2026 until the tenants vacate · to the landlord
    LTB-L-093959-25 · L1Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against landlordMarch 11, 2026$1,000 Damages
    • Maintenance issues
    • Vital services

    The tribunal found that the landlord breached maintenance obligations by failing to act promptly to resolve a power outage that caused the tenant's food to spoil. The landlord was ordered to pay the tenant $1,000 in damages for out-of-pocket expenses and $48 to reimburse the filing fee.

    • Damages · $1,000
    • Filing fee · $48

    Apartment 7, 4 Prospect Street South, Hamilton

    LTB-T-064795-25 · T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 11, 2026
    • Substantial interference

    The landlord applied to terminate the tenancy for substantial interference due to barking dogs, blocked entry for pest control, and accumulated garbage. The tribunal terminated the tenancy, ordered eviction, and ordered the tenant to pay compensation and costs.

    • Arrears · $2,136 · to the landlord
    • Filing fee · $186 · to the landlord
    • compensation of $46.03 per day for use of the unit starting February 27, 2026 until the tenant vacates · to the landlord
    LTB-L-101845-25 · L2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 10, 2026
    • Non-payment of rent

    The tenant's motion to set aside an ex parte eviction order was denied after the tenant failed to attend the hearing. The stay of the eviction order was lifted immediately.

    • The Tenant's motion to set aside order LTB-L-004963-26 is denied · to the landlord
    • The stay of order LTB-L-004963-26 is lifted immediately · to the landlord
    LTB-L-004963-26 · L4Landlord and Tenant BoardSign in to view Landlord, Sign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 10, 2026
    • Substantial interference
    • Breach of conditions

    The landlord's application was granted conditionally, requiring the tenant to provide proof of renter's insurance by April 9, 2026, and reimburse the application fee.

    • Filing fee · $186 · to the landlord
    • Tenant must provide proof of valid renters insurance to the Landlord by April 9, 2026 · to the landlord
    LTB-L-003164-26 · L2Landlord and Tenant BoardHousing Services - County of LambtonRead the order (PDF)
  • No finding against either partyLandlord's application dismissed · withdrawnMarch 10, 2026
    • Substantial interference

    The landlord withdrew the application to terminate the tenancy, and the tribunal denied the tenant's request for costs.

    • The Landlord's application to terminate the tenancy is withdrawn.
    LTB-L-096964-25 · L2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyMarch 10, 2026
    • Non-payment of rent

    The tenant's motion to set aside an ex parte eviction order was granted on consent. The parties agreed to a replacement repayment schedule for the rent arrears and costs.

    • Arrears · $15,140 · to the landlord
    LTB-L-006323-26 · L4Landlord and Tenant BoardCapreit Limited Partnershi[PRead the order (PDF)
  • Decision against tenantMarch 9, 2026
    • Substantial interference
    • Breach of conditions
    • Utility costs

    The landlord's application based on an N5 notice and unpaid utility charges was granted conditionally. The tenant was ordered to pay outstanding electricity arrears and application costs to preserve the tenancy.

    • Filing fee · $186 · to the landlord
    • Tenant shall pay the Landlord for unpaid electricity arrears by March 31, 2026 · $3,152 · to the landlord
    LTB-L-107322-25 · L2Landlord and Tenant Board811880 Ontario LimitedRead the order (PDF)
  • No finding against either partyMarch 9, 2026
    • Non-payment of rent

    The parties consented to set aside a previous eviction order and agreed to a repayment schedule for rent arrears.

    • Arrears · $7,619 · to the landlord
    • Order LTB-L-002592-26 issued on January 14, 2026 is set aside and cannot be enforced
    LTB-L-002592-26 · L4Landlord and Tenant Board1085554 Ontario Inc.Read the order (PDF)
  • No finding against either partyMarch 9, 2026$1,973 Rent abatement
    • Maintenance issues

    The parties consented to resolve the tenant's maintenance application. The landlord agreed to provide a rent credit of $1,972.50 to be deducted from the rent.

    • Rent abatement · $1,973
    LTB-T-091561-24 · T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 9, 2026
    • Non-payment of rent

    The Board granted discretionary relief from eviction, ordering the tenants to pay $2,579.75 in rent arrears and application costs under a monthly payment plan.

    • Arrears · $2,394 · to the landlord
    • Filing fee · $186 · to the landlord
    LTB-L-101852-25 · L1Landlord and Tenant BoardKipling Residential Management 11Read the order (PDF)
  • No finding against either partyLandlord's application dismissed · settled by agreementMarch 9, 2026
    • Breach of conditions

    On consent of the parties, the tenant's motion to set aside the ex parte eviction order was granted and the landlord's L4 application was dismissed.

    • The Landlord's L4 Application is dismissed on consent
    • Order LTB-L-000112-26 issued on January 9, 2026 is set aside and cannot be enforced
    LTB-L-000112-26 · L4Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 6, 2026
    • Non-payment of rent

    The tenant's motion to set aside an eviction order was granted on consent, and the parties agreed to a payment plan for rent arrears. The tenant was ordered to pay $8,186.00 in monthly installments alongside regular rent.

    • Arrears · $8,186 · to the landlord
    LTB-L-005410-26 · L4Landlord and Tenant BoardVictoria Park ManagementRead the order (PDF)
  • Decision against landlordMarch 6, 2026
    • Non-payment of rent

    The tenant successfully moved to set aside an eviction order after paying all required rent arrears, fees, and costs before sheriff enforcement. The previous eviction order was declared void.

    • Order LTB-L-080749-25 is void and cannot be enforced by the Landlord
    LTB-L-080749-25 · L1Landlord and Tenant Board9532-7342 Quebec Inc.Read the order (PDF)
  • No finding against either partyLandlord's application dismissed · nobody attendedMarch 6, 2026
    • Substantial interference

    The landlord's application to terminate the tenancy for substantial interference was dismissed because neither party attended the hearing.

    • The Landlord's application is dismissed as abandoned.
    LTB-L-099939-25 · L2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 6, 2026
    • Substantial interference

    The landlord applied to terminate the tenancy due to substantial interference with reasonable enjoyment caused by disruptive behavior and noise. The tribunal granted the application, terminated the tenancy effective March 17, 2026, and ordered the tenant to pay daily compensation and the filing fee.

    • Filing fee · $186 · to the landlord
    • Daily compensation of $14.49 per day starting February 19, 2026 until the tenant moves out · to the landlord
    LTB-L-095990-25 · L2Landlord and Tenant Board1000195998 Ontario Inc. c/o Manor ManagementRead the order (PDF)
  • No finding against either partyMarch 5, 2026
    • Non-payment of rent
    • Breach of conditions

    The tenant's motion to set aside a previous eviction order was granted on consent of both parties. The tenancy continues under an agreed payment plan for rent arrears totaling $14,319.73.

    • Arrears · $14,320 · to the landlord
    • The Tenant's motion to set aside order LTB-L-001223-26 is granted on consent and the order is set aside.
    LTB-L-001223-26 · L4Landlord and Tenant BoardDrake Property ManagementRead the order (PDF)
  • Decision against landlordEviction refused · the landlord did not meet the Act's requirementsMarch 5, 2026
    • Non-payment of rent
    • Unauthorized occupants

    The landlord's application to terminate the tenancy and collect rent arrears was dismissed because the tenant was no longer in possession of the rental unit when the application was filed.

    • The Landlord's Application is dismissed

    75 Paisley Boulevard West, Mississauga

    LTB-L-099148-25 · L1Landlord and Tenant BoardEquiton Residential Income Fund LPRead the order (PDF)
  • Decision against tenantMarch 5, 2026
    • Non-payment of rent

    The landlord's application was granted after the tenant vacated the rental unit owing rent arrears. The tenant was ordered to pay $28,466.91 in arrears and filing costs.

    • Arrears · $28,281 · to the landlord
    • Filing fee · $186 · to the landlord
    LTB-L-101218-25 · L9Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 4, 2026
    • Maintenance issues

    The tenant did not attend the hearing to support their maintenance application. The tribunal considered the application abandoned and dismissed it.

    • The Tenant's application is dismissed as abandoned due to the Tenant's failure to attend the hearing.
    LTB-T-067406-25 · T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against landlordEviction refused · the landlord did not meet the Act's requirementsMarch 4, 2026
    • Property damage
    • Substantial interference

    The landlord's application to terminate the tenancy and claim repair costs was dismissed. The tribunal found the notices of termination lacked sufficient particulars and the landlord failed to provide the required certificate of service for the first notice.

    • The Landlord's application to terminate the tenancy and for compensation is dismissed.
    LTB-L-095026-25 · L2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against landlordEviction refused · the landlord's grounds were not provedMarch 4, 2026
    • Personal use eviction
    • Bad faith eviction

    The landlord's application to terminate the tenancy for his mother's personal use was dismissed. The tribunal found the landlord failed to prove a genuine good faith intention for the mother to occupy the rental unit.

    • The Landlord's application to terminate the tenancy and evict the Tenant is dismissed as the grounds were not proven.
    LTB-L-087865-25 · L2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • Decision against tenantMarch 4, 2026
    • Property damage

    The landlord established that the tenant caused undue damage to the rental unit door with a prying tool. The tribunal granted relief from eviction on condition that the tenant not cause further damage to the premises, and ordered the tenant to reimburse the landlord's filing fee.

    • Filing fee · $186 · to the landlord
    LTB-L-096405-25 · L2Landlord and Tenant BoardKLH Housing Corp [KLHHC]Read the order (PDF)
  • No finding against either partyMarch 2, 2026$96
    • Maintenance issues

    The parties settled the tenant's maintenance application on consent. The landlord agreed to pay the tenant $96.00 by March 7, 2026.

    • The Landlord shall pay to the Tenant $96.00 on or before March 7, 2026. · $96
    LTB-T-061682-25 · T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyTenant's application dismissed · nobody attendedMarch 2, 2026
    • Maintenance issues

    The tenant's maintenance application was dismissed as abandoned because neither party attended the hearing.

    • The application is dismissed as abandoned due to non-attendance.
    LTB-T-064462-25 · T6Landlord and Tenant Board(David Peter, Multifamily Management).Read the order (PDF)
  • No finding against either partyFebruary 27, 2026$3,200 Rent abatement
    • Maintenance issues

    The parties consented to resolve the tenant's maintenance application, with the landlord agreeing to waive rent for March 2026 representing $3,200.00 in compensation.

    • Rent abatement · $3,200
    LTB-T-057859-25 · T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyFebruary 27, 2026
    • Property damage
    • Substantial interference
    • Breach of conditions

    The landlord's application to terminate the tenancy was resolved on consent with conditions for the tenancy to continue. The tenant agreed to remove all unauthorized makeshift walls and doorframes by March 2, 2026, and pay the landlord's application filing fee.

    • Filing fee · $186 · to the landlord
    • The Tenant shall remove all constructed walls, doorframes, and makeshift walls in the rental unit by March 2, 2026, and make no further alterations or enclosures for the life of the tenancy · to the landlord
    LTB-L-100129-25 · L2Landlord and Tenant BoardRpms Property Management Services IncRead the order (PDF)
  • Decision against tenantFebruary 27, 2026
    • Personal use eviction

    The landlord's application to terminate the tenancy for personal use was granted because the landlord demonstrated in good faith that their child intends to reside in the unit. Eviction was postponed to May 31, 2026, pursuant to relief from eviction considerations.

    • The tenancy is terminated effective May 31, 2026, and the tenant must vacate on or before that date. · to the landlord
    LTB-L-092760-25 · L2Landlord and Tenant BoardSign in to view Landlord, Sign in to view LandlordRead the order (PDF)
  • No finding against either partyFebruary 27, 2026$900
    • Maintenance issues

    The parties resolved the tenant's maintenance application on consent, with the landlord agreeing to pay the tenant $900.00.

    • The Landlord shall pay to the Tenant $900.00 on or before March 9, 2026 · $900
  • No finding against either partyTenant's application dismissed · nobody attendedFebruary 27, 2026
    • Maintenance issues

    The tenant's maintenance application was dismissed as abandoned after neither party attended the hearing.

    • The Tenant's application is dismissed as abandoned.
    LTB-T-067749-25 · T6Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)
  • No finding against either partyFebruary 27, 2026
    • Harassment
    • Substantial interference

    The tenant's application alleging harassment and substantial interference with enjoyment was resolved by a consent order. The landlord agreed to issue noise reminders to residents and remind staff about confidentiality and communication protocols.

    • The Landlord shall send a memorandum to tenants of the residential complex regarding noise levels and expectations.
    • The Landlord shall remind employees not to speak about tenancy matters unless permitted by law.
    • The Landlord shall instruct its property manager to remind tenants to contact management using office phone and email.
    LTB-T-060519-25 · T2Landlord and Tenant BoardDunpar HomesRead the order (PDF)
  • No finding against either partyFebruary 26, 2026$750
    • Maintenance issues

    The tenant's maintenance application was resolved through a consent order requiring the landlord to pay the tenant $750.00.

    • The Landlord shall pay to the Tenant $750.00 on consent · $750
    LTB-T-039508-25 · T6Landlord and Tenant BoardCopley Investment Trinity Inc.Read the order (PDF)
  • Decision against tenantFebruary 26, 2026
    • Substantial interference

    The landlord established grounds for termination due to substantial interference caused by an accumulation of waste and debris. The tribunal granted relief from eviction, allowing the tenancy to continue on the condition that the tenant clear and maintain the property, and ordered the tenant to pay the application filing fee.

    • Filing fee · $186 · to the landlord
    • The Tenant shall remove all debris and waste by April 30, 2026, and ensure the unit remains free of waste and debris until April 30, 2027. · to the landlord
    LTB-L-106168-25 · L2Landlord and Tenant BoardChatham Hope Nonprofit HousingRead the order (PDF)
  • Decision against tenantFebruary 26, 2026
    • Substantial interference

    The landlord applied to terminate the tenancy and evict the tenant due to substantial interference with reasonable enjoyment and lawful rights. The tribunal granted the application, ordering eviction and reimbursement of the landlord's application fee.

    • Filing fee · $186 · to the landlord
    • Tenant shall pay compensation of $4.73 per day for use of the unit starting February 19, 2026 until vacating · to the landlord
    LTB-L-095857-25 · L2Landlord and Tenant BoardHousing Services - County of LambtonRead the order (PDF)
  • No finding against either partyFebruary 25, 2026$1,200 Rent abatement
    • Maintenance issues
    • Illegal entry
    • Harassment
    • Substantial interference

    The parties consented to resolve the tenant's T2 and T6 applications globally. The landlord agreed to reduce the tenant's rent for March 2026 by $1,200.00.

    • Rent abatement · $1,200
    LTB-T-072076-25 · T2Landlord and Tenant BoardSign in to view LandlordRead the order (PDF)